These Terms of Service ("Terms") govern your use of laneyhomeservices.com (the "Site") and the cleaning services you book with us. The Site and services are provided by Laney Home Services, a trade name of Laney Opportunity LLC, an Ohio limited liability company ("Laney Home Services," "we," "us"). By using the Site or booking a service, you agree to these Terms.

Our services

We provide residential cleaning at our customers' homes in Canton, Akron, Massillon and nearby towns, including:

One-time and recurring house cleaning (weekly, every other week, every 3 weeks, or monthly)

Deep cleaning

Move-in and move-out cleaning

Post-construction cleaning

Airbnb and short-term rental turnover cleaning

Add-on services listed on our booking page

Service descriptions on the Site are as accurate as we can make them. What is included in a specific cleaning is shown on your booking and confirmation. We may decline or reschedule a booking if needed, and if we cancel a booking you have already paid for, we will refund the amount you paid.

Booking and access

You can book online, by phone or by text. Please make sure we can safely access your home at the scheduled time and let us know about pets, alarm codes, or areas we should not enter. If we cannot get in at the scheduled time, the visit may count as a late cancellation.

Payment

Payment is due in full when the service is completed, unless we agree otherwise in writing. We accept credit and debit cards. When you give us your payment details, you authorize us to charge the amount due for your booked services, including any add-ons you selected.

Cancellations and rescheduling

There is no fee to cancel or reschedule as long as you give us at least 24 hours' notice. To cancel or reschedule, call or text us at 330-313-3218 (Monday to Saturday, 9:00am to 8:00pm) or email [email protected].

Our satisfaction guarantee (re-cleans, no refunds)

If you are not happy with any part of your cleaning, tell us within 24 hours of the visit and we will come back and re-clean those areas at no charge. Because we fix any problem with a free re-clean, we do not offer refunds once a service has been completed.

Damage or loss

We take care in your home. If something is damaged during a cleaning, please tell us within 24 hours so we can look into it and make it right.

Website content

The text, images, logos and other content on the Site belong to Laney Home Services or are used with permission. Please do not copy or reuse them without our permission.

Consumer protection law

Nothing in these Terms limits any rights you have under consumer protection laws that cannot be waived. If these Terms conflict with those laws, the laws apply.

Limitation of liability

To the fullest extent allowed by law, Laney Home Services is not liable for indirect or consequential losses arising from your use of the Site or our services.

Governing law

These Terms are governed by the laws of the State of Ohio.

Severability

If any part of these Terms is found invalid, the rest of the Terms stay in effect.

Changes to these Terms

We may update these Terms from time to time. The current version will always be posted on this page.

Text messages (SMS)

Laney Home Services sends text messages about your cleaning service, such as appointment confirmations, scheduling updates, arrival notices and quote follow-ups, to customers who opt in on our Site or booking form. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Carriers are not liable for delayed or undelivered messages. You must be 18 or older to sign up for text messages.

Contact us

Laney Home Services Phone or text: 330-313-3218 Email: [email protected] Website: laneyhomeservices.com